Last updated: August 23, 2021
Thank you for shopping at www.incantari.com.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to incantari, www.incantari.com.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to www.incantari.com, accessible from http://www.incantari.com/refund
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days with giving a reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse You no later than 14 days from the day on which We receive Your expressed issues with your purchase. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Refunds
In order for the Goods to be eligible for a refund, please make sure that:
- The Goods were purchased in the last 14 days
- You have contacted Us and We have determined you are eligible
The following Goods cannot be refunded:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse refunds of any sale of any merchandise that We find eligible and is completely up to Our discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
We do not accept returns. If You are eligible to get a refund We encourage You to donate or repurpose the merchandise.
If the Goods were marked as a gift when purchased and then shipped directly to you, You can contact us and We will send Your Order to the correct address and You may keep the Order that arrived to Your address.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about Our Refund Policy, please contact us:
- By email: firstname.lastname@example.org